Showing posts with label management. Show all posts
Showing posts with label management. Show all posts

Thursday, February 07, 2008

Management & Staffing:Lessons from The Super Bowl

I have been Giants football fan since I was a boy and have vivid memories of listening to the radio as the Packers ran all over the Giants. I remember crying months after the Giants won their first one, being elated after their second one and disgusted after they lost to Baltimore.

Nothing prepared me for the feelings I felt after they won on Sunday.

For several years, on one of my other blogs, I have written articles called "Job Search Lessons from The Super Bowl" to call attention to things people can do to apply winning formulas to their job search. This arrticle is designed to call attention to a number of lessons that can be derived from both the Giants and the Patriots and how they go about their business.

Both Coach Belichick and Coach Coughlin are former assistants of former Giants, Patriots and Cowboys head coach, Bill Parcells. Coach Parcells ran a tight ship with a simple philosophy--you are what your record says you are. If you were 8-8 and had injuries to key players, you are an 8-8 team.

He hated "talkers"--players who talked to the press and criticized him behind the scenes. Victory came on the field, not in the newspapers.

He admired "warriors"--players like Lawrence Taylor on the Giants and Brian Cox with the Jets and Tedy Bruschi on the Pats.

With the exception of the head coach, general manager and owner, the management of this team bears little resemblance to the one that won the first Super Bowl for the franchise seven years ago. Assistant coaches have come and gone (Romeo Crennel taking over in Cleveland; Charlie Weis at Notre Dame). Young protegies like Eric Mangini have taken over the head coaching job with The Jets.

Yet quality people have remained in place to maintain the winning systems that have helped Coach Belichick succeed year after year. Player leaders, coaches who rose through the ranks to assume responsibility for the offense (Josh McDaniels) and defense (Dean Pees). Promotion from within comes from stability and a commitment to success.

That success, also allows the team to attract great talent, maintain a wage structure and systems that have helped to perpetuate the success of the team.

In contrast, Coach Coughlin took over a team in disarray. A year after a Super Bowl loss, the team collapsed in total failure. He implemented a team structure, including a requirement for players to arrive early for meetings. Arriving on time was considered late. You had to be there at the early time. He defined roles rigidly, probably little different than Coach Belichick but received tons of opposition from the players and criticism in the media.

The rebellion against the Coach reached a crescendo after last season when his team jumped out to a 6-2 start only to finish 8-8. His star running back, Tiki Barber, announced his retirement midseason and made it clear that he didn't want to play for Coach Coughlin.

With the press cry rising for him to be fired, Coach Coughlin met with the owners after the season and was asked what he will do differently. He committed to being a better communicator with his team, forming a leadership group of players to help him get his ideas out to the team better. He also agreed to hire a new defensive coordinator to implement a new philosophy on defense.

“I made up my mind to do a better job communicating with the players,” Coughlin said. “We formulated a leadership council and that council represented the team in various aspects. And they did a very good job communicating to the rest of the players what we discussed in these meetings."

When his defensive star, Michael Strahan, held out of training camp, hoping to negotiate a new contract and deciding whether to retire, the Coach chose not to criticize him.

When the previous General Manager retired at the end of last season, an internal candidate who understood the exsting systems and philosophies was promoted to the job.

And the etam continued to struggle until Coach Coughlin made a key decision--despite having clinched another appearance in the playoffs the week before and with nothing to play for that week, with the media all suggesting that he hold out his key players and concede defeat to New England, an undefeated opponent trying to become the second team in league history to finish undefeated, Coach Coughlin decided his team would play to win.

After a predictable opening running play, his maligned quarterback, Eli Manning, faked another handoff and passed 30 yards down field to his receiver Plaxico Burress for a big gain. The team scored, played aggressively and were it not for a few plays in the third quarter, might have won, only losing 38-35.

Other teams were favored in each of their playoff games but the Giants played hard in Tampa in hot weather, against Dallas, a team that had pounded them in two regular season games, in Green Bay in conditions that had wind chill down to 24 below zero, before fighting back from a four point deficit to score a touchdown with 35 second remaining to win the Super Bowl.

So let's disect a few of these stories.

Each coach arrived as a disciple of a previous winning coach.
Each coach implemented systems that had worked before and attempted to identify players who could succeed within that system.
Despite turnover in his staff, Coach Belichick promoted people who supported his philosophy; Coach Coughlin, facing mutiny, made changes to his management style to involve more people.
The team philosophy was maintained by promoting a GM who understood the team's systems.

Finally, the Coach made a difficult decision, subject to second guessing that, in the last week of the season, with nothing concrete to gain by winning but pride, to try to defeat the team that was judged to be unbeatable and, by coming close, brought his team together as a team.

Your corporate needs may be different than those of these two organizations, but I believe that these factors can play well into helping organizations succeed. They speak to immediate success and long term success (having promotable people and staff leadership in place) that few organizations commit to these days.

I hope you take some time to reflect upon the management style of these two organizations and adopt some of their best practices.


Jeff Altman

The Big Game Hunter
Concepts in Staffing
jeffaltman@cisny.com

© 2008 all rights reserved.

Jeff Altman, The Big Game Hunter, is Managing Director with Concepts in Staffing, a New York search firm, He has successfully assisted many corporations identify management leaders and staff in technology, accounting, finance, sales, marketing and other disciplines since 1971. He is a practicing psychotherapist and is a retired certified leader of the ManKind Project, a not for profit organization that assists men with life issues.

To receive a daily digest of positions emailed to you, search job openings, use his free job lead search engine, Job Search Universe. to subscribe Jeff’s free job search ezines, Head Hunt Your Next Job and/or Natural Selection (his free recruiting ezine), or to find out about his VIP Personal Search Agent service, go to http://www.jeffaltman.com.

If you would like Jeff and his firm to assist you with hiring staff or locating consultants, or if you would like help with a strategic job change, send an email to him at thebiggamehunter@cisny.com (If you’re looking for a new position, include your resume).

Friday, February 09, 2007

Keeping Your Staff is Within Your Grasp

The Top Reasons Why People Resign Their Job

A recent issue of Fortune Magazine cited the top 5 reasons why people quit their jobs. In order they were:

1. Better compensation(including benefits) elsewhere 30%

2. Better career opportunity elsewhere 27%

3. Ready for a new experience 27%

4. Dissatisfied with career opportunities at present company 21%

5. Desire to change careers or industries 16%

To this I’ll add that people dislike their boss and leave because of that.

What’s interesting is that the Fortune list is really only 3 reasons because #2 and #4 are really the same and #3 and #5 are really the same.

As such, the primary factors why people leave their jobs are:

1. Better career opportunity elsewhere/ Dissatisfied with career opportunities at present company 48%

2. Ready for a new experience/Desire to change careers or industries 43%

3. Better compensation(including benefits) elsewhere 30%

4. Dislike their boss percentage unknown

Do you see what I see?

Boredom and lack of challenge is the overwhelming reason why people change jobs.

Review time is not the only opportunity to discuss advancement possibilities with your staff.

Your staff may be attending programs for degrees, advanced degrees, skill improvement. Ask them about what they hope to do with their new knowledge over the next year or two. Can your firm re-deploy these people or use them in a role that would let the use their new skills?


Isn’t it expensive to replace someone

You can be creative.

Jeff Altman
The Big Game Hunter

Concepts in Staffing
jeffaltman@cisny.com

© 2007 all rights reserved.

Jeff Altman, The Big Game Hunter, is Managing Director with Concepts in Staffing, a New York search firm, He has successfully assisted many corporations identify management leaders and staff in technology, accounting, finance, sales, marketing and other disciplines since 1971. He is a certified leader of the ManKind Project, a not for profit organization that assists men with life issues, and a practicing psychotherapist.

If you have a question that you would like me to answer, email it to me at: thebiggamehunter@gmail.com

To receive a daily digest of positions emailed to you, search for openings that The Big Game Hunter is working on, to use Jeff’s free meta job lead search engine, Job Search Universe, to learn about his VIP program, or to subscribe to Jeff’s free job hunting ezine, “Head Hunt Your Next Job, go to http://www.jeffaltman.com. Job Search Universe is also available at www.jobsearchuniverse.com To add your firm’s career page to “The Universe” email the url to jobsesarchuniverse@gmail.com.

For Jeff’s free recruiting ezine, NaturalSelection Ezine, to help human resources professionals, managers and business owners make even better hiring decisions, ,subscribe at www.naturalselectionezine.com .

If you would like Jeff and his firm to assist you with hiring staff, or if you would like help with a strategic job change, send an email to him at jeffaltman@cisny.com (If you’re looking for a new position, include your resume).

Saturday, January 20, 2007

6 Steps to Guaranteeing Successful Hires

Hiring people is not a science. Like riding a bike or cooking, it is a skill that can be learned.

Try to master the six points I’ve made.



  1. Don’t be distracted by appearances. Substance should be your most important benchmark for hiring

He or she arrives and they are treated like a rock star. They are good looking and have a great wardrobe. Their credentials speak for themselves. You’ve Googled the word “success” in your industry and their picture is the top response.

If you think I’m kidding, I’m not. People are too readily influenced by unimportant qualities such as appearance to the point where they do not investigate the individual’s credentials adequately. The questions asked are easier. They are given “a pass.”

It is important to scratch below the surface and get into the muck of the individual’s experience to see if there is something worthwhile there.

An early lesson I learned before becoming The Big Game Hunter was to ask simple open ended questions early in the interview, listen and then become progressively more pointed with my questions.

For example, I might start with the usual soft question of, “Tell me about yourself and what you’ve been doing professionally?” Eventually, I might progress to, “You say you increased sales by 42%. How much of that would you attribute to a better product offering for your firm and how much for you?”

“You increased your sales by 42%. How much did your costs increase during that time?”

“What might you have done differently that could have improved them to 46%”

“Everyone makes mistakes. Tell me about a professional mistake you’ve made and what you learned from it.”

And I’ll ask detailed questions based upon their answers.

  1. Make sure you’ve decided what someone really needs to know and how you will measure for it. Communicate what is needed to the search firm, agency or recruiter.

It is fascinating to read some job descriptions. They go on for pages and spell out in incredible detail what is being looked for. Then, following an interview, when I ask the candidate what was asked and what was explored, I hear about questions that don’t in any way relate to the position description. As a result the search goes on far longer than it need to with suitable consequences to all concerned.

Try to identify the four or five key points or experiences your new hire must have in order to stand a chance of being successful and then, ASK QUESTIONS TO DETERMINE THE SKILLS OF THE PEOPLE IN THOSE AREAS.

Communicate what you want to the search firms, recruiters or agencies you’re working with and how the requirements and your thinking evolve. Recruiters are incapable o mind reading. You’ve hired them to help you hire someone. Tell them what you want and they’ll find it for you more quickly than if they have to piece things out based upon the information you share when you reject someone (BTW, the person is never “too light.” Tell them where their skills or experience was deficient).

  1. Make sure everyone who is part of the hiring process understands their role and what they are there to determine.

It seems peculiar for the programmer to reject the project manager for their management experience yet it happens all the time. It is also odd to have the programmer ask esoteric questions, interviewing by the seat of their pants. Insure tat everyone knows their role I the process and what they are there to evaluate.

  1. Put an end to wishful thinking

If a person has only worked in temp jobs or as a consultant, it is probably not their fault that they have worked at a lot of companies. Sometimes, layoffs occurred. Sometimes, projects were abruptly cancelled.

Many times, though, if you investigate, you’ll find that the person plays the employee version of “My way or I take the highway.” As skilled as they are, you can’t fix them.


  1. Be prepared to answer one question

When you are about to extend an offer to someone, answer this question:

Why does this person fit my job better than anyone else I’ve met?

Compare your answer with your “Must have” list and your preferences.

  1. Correct mistakes quickly.

The biggest mistake you can make is one you don’t fix. Putting your head in the ground and praying for a miracle will lead to both you and your employee being shown the door. Correct your mistakes quickly. Remember it is YOUR MISTAKE, not the employees. Arrange for a kind severance. Do not blame them or the search firm for your hiring misjudgment.


Jeff Altman

The Big Game Hunter
Concepts in Staffing
jeffaltman@cisny.com

© 2007 all rights reserved.

Jeff Altman, The Big Game Hunter, is Managing Director with Concepts in Staffing, a New York search firm, He has successfully assisted many corporations identify management leaders and staff in technology, accounting, finance, sales, marketing and other disciplines since 1971. He is a certified leader of the ManKind Project, a not for profit organization that assists men with life issues, and a practicing psychotherapist.

If you have a question that you would like me to answer, email it to me at: thebiggamehunter@gmail.com

To receive a daily digest of positions emailed to you, search for openings that The Big Game Hunter is working on, to use Jeff’s free meta job lead search engine, Job Search Universe, to learn about his VIP program, or to subscribe to Jeff’s free job hunting ezine, “Head Hunt Your Next Job, go to http://www.jeffaltman.com. Job Search Universe is also available at www.jobsearchuniverse.com To add your firm’s career page to “The Universe” email the url to jobsearchuniverse@gmail.com.

For Jeff’s free recruiting ezine, NaturalSelection Ezine, to help human resources professionals, managers and business owners make even better hiring decisions, ,subscribe at www.naturalselectionezine.com .

If you would like Jeff and his firm to assist you with hiring staff, or if you would like help with a strategic job change, send an email to him at jeffaltman@cisny.com (If you’re looking for a new position, include your resume).

Thursday, August 17, 2006

Keeping Older Workers is Essential AND . . .

When I started in the search business in the early 1970's, it didn't take long for me to notice that there were very few people in their 40's who were working in technology (my focal point at the time). I remember asking myself, "What happens when people turn 40 in this business?"

Today, this is no longer an issue as firms have discovered that in the age of labor shortages, older workers are essential to firms achieving success. But a new problem has been created that few firms are addressing.

By aggressively doing things to hold on to the baby boomer generation, Gen-X workers are roadblocked and becoming increasingly frustrated with their increasingly limited advancement options.

And when companies hire people, companies often make the mistake of focusing on the boomer issue of needing to earn more when they could be adding the Gen-X issue--What's my advancement opportunities with your company. After all, one of the issues they have is being squeezed by the enormous generation of Boomers who won't quit or retire yet and the up and coming explosion referred to as Gen-Y.

What happens to this smart. self-reliant group of Gen-X adults?

So, as you look at your staff, what are you doing to create advancement options for your staff in their 30's? What are you doing to cultivate their skills.

And, as you look to hire someone in their 30's, speak to the upside that will exist for them and not just the money.


Jeff Altman

The Big Game Hunter
Concepts in Staffing
jeffaltman@cisny.com

© 2006 all rights reserved.

Jeff Altman, The Big Game Hunter, is Managing Director with Concepts in Staffing, a New York search firm, He has successfully assisted many corporations identify management leaders and staff in technology, accounting, finance, sales, marketing and other disciplines since 1971. He is a certified leader of the ManKind Project, a not for profit organization that assists men with life issues, and a practicing psychotherapist.

To subscribe to Jeff’s free job search ezine, Head Hunt Your Next Job, go to www.headhuntyournextjob.com. To receive a daily digest of positions emailed to you or search for openings, go to http://www.jeffaltman.com. For information about personal search services, go to www.vippersonalsearch.com.

If you would like Jeff and his firm to assist you with hiring staff, or if you would like help with a strategic job change, send an email to him at jeffaltman@cisny.com (If you’re looking for a new position, include your resume).